Frequently Asked Questions
Everything you need to know about our premium architectural hardware.
What is the standard lead time for delivery?
Most of our architectural hardware and lighting items are in stock and dispatched within 1-2 business days. Express shipping typically takes 3-5 days depending on your location.
Do you offer trade discounts for interior designers?
Yes, we provide exclusive pricing and dedicated support for industry professionals. You can apply for a trade account through our professional portal.
What is your return policy for home hardware?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-finished pieces may be subject to a restocking fee.
Are your products compatible with standard electrical back boxes?
Our switches and sockets are designed to fit standard depth back boxes, though we recommend a minimum depth of 35mm for the best installation experience.
How should I maintain the finish on my brass hardware?
To preserve the living finish of our solid brass products, we recommend cleaning only with a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners that can strip the protective coating.
Do you ship internationally?
Yes, we ship our premium collections worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.